Client Showcases

NYU Langone Medical Center is an Academic Medical Center located in New York City and affiliated with NYU School of Medicine. NYU Langone Medical Center is devoted to excellence in research, patient care, and education. NYU Langone Medical Center employs a workforce of over 15,000 and is affiliated with the following hospitals: Bellevue Hospital Center, Gouverneur Healthcare Services, Lenox Hill Hospital, North Shore University Hospital, and Veterans Affairs Hospital.

NYU Langone Medical Center had been and continues to utilize a comprehensive HRIS solution that performs several core HR functions such as payroll, benefits administration, applicant tracking and more; but the requirements of employee and labor relations departments were not addressed.

Before LaborForce, NYU Langone Medical Center used their HRIS system to maintain limited discipline and grievance case information. However the HRIS at NYU Langone was unable to integrate the hospitals' step process, and schedule or track case resolution tasks without expensive and complex modifications, forcing the users to maintain manual systems.

With LaborForce, NYU Langone Medical Center's HR specialists have a centralized Employee and Labor Relations case management system that is integrated with the HRIS. LaborForce was implemented and customized with NYU Langone's step process within 45 days. The HR staff now files and tracks documents and contacts throughout the resolution process. They use integrated workflow to schedule events and create alerts maximizing the effectiveness of the HR team.

Boston Medical Center is a private, not for profit, 626-licensed bed academic medical center. The hospital is the primary teaching affiliate for Boston University School of Medicine.

Before LaborSoft, Boston Medical Center used spreadsheets for Labor Relations reporting. Without a formal system for tracking grievances, arbitrations, and other Labor Relations activities, paper files consumed the Labor Relations team, and the organization did not have a consistent view into the resolution process.

With LaborForce, their internal and Board Level reporting requirements were automated, providing more time for the staff to focus on resolving Labor Relations activities. The organization quickly built a report tracking the "life span of a grievance" displaying which grievances were solve within 30 days, 60 days, and 90 days, giving BMC leadership the tools it needed to manage caseload resolution and work with the unions.

Lifespan, Rhode Island's first health system was founded in 1994 by Rhode Island Hospital and The Miriam Hospital. A comprehensive, integrated, academic health system, LifeSpan's present partners include RI Hospital's Hasbro Children's Hospital, Bradley Hospital, and Newport Hospital.

LifeSpan has been a LaborSoft customer since 2004. LifeSpan first implemented LaborForce Software at Rhode Island Hospital, the largest of the LifeSpan hospitals and the only LifeSpan hospital that employs both non-union and unionized employees. LaborForce was selected by the Rhode Island Hospital HR department to manage employee and labor relations issues, activities, and information.

Before LaborSoft, Rhode Island Hospital used PC products and paper files to manage their ER/LR issues, and suffered both inconsistencies and lost data.

With LaborSoft Rhode Island Hospital created a centralized, easy-to-use system that provides collaboration, ensures consistent resolution, and has a reporting tool to track trends and manage caseloads. Based on the success at Rhode Island Hospital, LaborForce has been implemented at both LifeSpan Corporate Services and Bradley Hospital.