Privacy Policy

Version 1.1
Revised April 5, 2026

Protecting the Privacy of Your Data

LaborSoft is committed to protecting the privacy, confidentiality, and integrity of the personal and organizational information entrusted to our platform. As a provider of cloud-based labor relations, employee relations, and HR case management software, we understand that our customers rely on us to manage sensitive workplace information responsibly, securely, and with care.

This Privacy Policy explains, at a high level, how LaborSoft collects, uses, safeguards, and manages information in connection with our website, platform, and related services.

Our Commitment to Privacy

LaborSoft is designed to help organizations manage sensitive labor and HR processes, including corrective actions, grievances, investigations, and related case activity. Because the information stored within our platform may include confidential employment-related records and supporting documentation, privacy and data protection are central to how we design, operate, and support our services.

We maintain administrative, technical, and organizational safeguards intended to protect customer data from unauthorized access, disclosure, alteration, misuse, or destruction.

Information We Collect

LaborSoft collects information necessary to provide, maintain, secure, and improve our services.

Information Provided Directly by Customers and Users

We may collect information submitted by customers, administrators, and authorized users, including:

  • Account registration and profile information, such as name, email address, job title, organization name, and contact details
  • User credentials and account-related information needed to authenticate and administer access
  • Customer-configured data entered into the platform in connection with case management and workflow activity
  • Communications sent to LaborSoft, including support inquiries, implementation materials, training requests, and feedback

Depending on how a customer uses the platform, information submitted to LaborSoft may include:

  • Employee relations matters
  • Corrective actions and disciplinary records
  • Grievances and labor relations activity
  • HR investigations and case notes
  • Attachments, documents, and supporting materials
  • Internal workflow, status, and audit history associated with cases and records

Information Collected Automatically

When users interact with the LaborSoft platform or website, we may automatically collect certain technical and usage-related information, including:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Date and time of access
  • Pages viewed and features used
  • Referring URLs and session activity
  • Platform and application logs used for troubleshooting, performance, and security monitoring

This information helps us maintain service reliability, improve user experience, support product development, and detect suspicious or unauthorized activity.

How We Use Information

LaborSoft uses collected information only as necessary to operate the platform and support legitimate business purposes, including to:

  • Provide access to the LaborSoft platform and related services
  • Authenticate users and manage account permissions
  • Process, store, organize, and display customer-submitted data within the application
  • Provide customer support, onboarding, training, and service communications
  • Monitor system performance, reliability, and availability
  • Detect, prevent, and respond to security incidents, abuse, or unauthorized access
  • Maintain auditability, logging, and system integrity
  • Improve platform functionality, usability, and security
  • Comply with applicable legal, contractual, and regulatory obligations

LaborSoft does not use customer-submitted case data for advertising purposes.

Customer Data and Privacy Roles

Depending on the nature of the information involved, LaborSoft may act in different privacy roles.

Data Processor / Service Provider

In most cases, LaborSoft acts as a data processor or service provider, meaning we process information on behalf of our customers and in accordance with their instructions. In this role, the customer determines the purpose and means of processing the data they submit to the platform.

Data Controller

LaborSoft may act as a data controller with respect to limited categories of information collected directly for our own business operations, such as:

  • Account administration
  • Billing and contractual management
  • Customer support communications
  • Website analytics and security monitoring
  • Marketing communications, where permitted by law

Data Sharing and Disclosure

LaborSoft does not sell personal information. We may share information only in limited circumstances, including:

  • With trusted service providers and subprocessors that help us operate, host, support, or secure our services
  • With customer-authorized users and administrators, based on platform permissions and account settings
  • When required to comply with applicable law, legal process, or enforceable governmental request
  • To protect the rights, security, and integrity of LaborSoft, our customers, users, or others
  • In connection with a merger, acquisition, reorganization, or sale of assets, subject to appropriate confidentiality and data protection measures

Third-party service providers engaged by LaborSoft are expected to handle information in a manner consistent with applicable privacy and security obligations.

Data Protection Practices

LaborSoft maintains a security program designed to help protect sensitive information throughout its lifecycle. Our data protection practices include, as applicable:

  • Encryption of data in transit using industry-standard protocols
  • Encryption of data at rest where appropriate
  • Role-based access controls and least-privilege principles
  • Authentication controls for authorized users
  • Logging, monitoring, and audit trails to support security oversight
  • Secure software development and change management practices
  • Vulnerability management and remediation processes
  • Controlled access to infrastructure and administrative functions
  • Backup, recovery, and service continuity measures

While no system can guarantee absolute security, LaborSoft is committed to maintaining reasonable and appropriate safeguards designed to reduce risk and protect customer data.

Data Retention

LaborSoft retains information for as long as necessary to provide services, fulfill contractual commitments, support legitimate business operations, resolve disputes, enforce agreements, and comply with applicable legal obligations.

Customer data retained within the platform is generally managed in accordance with customer contracts, account configurations, and applicable legal or regulatory requirements. Upon termination of services, data handling and retention are addressed according to contractual terms and operational requirements.

Privacy Rights

Depending on applicable laws and regulations, individuals may have certain rights regarding their personal information. These rights may include:

  • Access — requesting access to personal information
  • Correction — requesting correction of inaccurate or incomplete data
  • Deletion — requesting deletion of personal information, subject to legal, contractual, or operational obligations
  • Restriction — requesting that certain processing be limited
  • Objection — objecting to certain forms of data processing
  • Portability — requesting a copy of personal information in a structured, commonly used format where applicable
  • Withdrawal of Consent — withdrawing consent where processing is based on consent

Where LaborSoft acts as a processor on behalf of a customer, requests relating to customer-submitted data may need to be directed to the applicable customer, who controls that information.

Children’s Privacy

LaborSoft’s services are intended for business and organizational use and are not directed to children. LaborSoft does not knowingly collect personal information directly from children through its platform or website.

Changes to This Privacy Policy

LaborSoft may update this Privacy Policy from time to time to reflect changes in our services, technology, operational practices, or legal requirements. When updates are made, LaborSoft will revise the version number and revised date posted on this page.

Contact Information

Questions about this Privacy Policy or requests related to personal information may be submitted through LaborSoft’s designated contact channels.