Instead of using multiple systems for cases, information, and files, our transit customers have transformed their HR processes to be more time efficient and comprehensive by using LaborSoft.
Learn more about how they did it:
Location: Baltimore, MD
Before LaborSoft: Maryland Transit Administration (MTA) relied on a combination of spreadsheets and paper files to track and report on employee and labor relations cases. Using multiple systems to access information and process employee cases proved time consuming, created processing errors, and did not give MTA leadership a clear view of the case resolution process.
With LaborSoft: the MTA has created a central repository for both ER/LR case data. Information can be quickly accessed, and staff can collaborate on employee and labor relations issues. MTA leadership now has comprehensive reports and dashboards to recognize trends, and take proactive steps to change and better their organization.